Returns

You have 14 days from the date of delivery to return an item for a refund or exchange.

To be eligible for a return, your item must be:
• Unworn and unwashed
• In original condition, with tags still attached
• Returned in its original packaging (if possible)

Please note:
• Sale items are final sale and cannot be returned or exchanged unless faulty.
• Earrings, swimwear, and bodysuits are non-returnable due to hygiene reasons.

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 Exchanges

Need a different size or colour? Just email us and we’ll happily help, depending on stock availability. We recommend returning the original item and placing a new order to avoid missing out.

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 How to Return an Item
1. Email us at hello@frockstarboutique.com with your order number and reason for return.
2. We’ll reply with return instructions and address details.
3. Package the item securely and post it back to us using a tracked service—we’re not responsible for lost returns.

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

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 Refunds

Once we receive your return and inspect it, we’ll process your refund within 5–7 working days back to your original payment method. You’ll receive a confirmation email once it’s done.

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 Faulty or Incorrect Items

If something isn’t right with your order, we’re so sorry! Please email us at hello@frockstarboutique.com within 7 days of receiving your item, and we’ll make it right—ASAP.

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Questions?

We’re here to help with anything from sizing to styling to sorting out a return.
 Email: hello@frockstarboutique.com